How do I use the AKT 30 Day Money Back Guarantee?Updated a month ago

The guarantee’s available to UK and US store customers only — orders placed via Amazon, TikTok Shop, or other third parties aren’t eligible.

To get started, just fill out this feedback form within 30 days of receiving your first order of either The Deodorant Balm or The Discovery Set. We ask that you’ve given it at least 14 days of stage time before requesting a refund — your feedback helps us keep improving the show.

Once we’ve reviewed your request, we’ll let you know if the balm needs to be returned (at your own cost) within five days, or if you can dispose of it responsibly instead.

Important: Please wait for confirmation from our Front of House team before sending anything back.

All refunds are processed to your original payment method — including gift cards — unless your provider says otherwise.

You’ll find all the details in our Terms & Conditions here.