Reviews

AKT (UK)

First things first &#x2014; try logging into your account <a data-start="231" data-end="240" href="https://www.aktlondon.com/account/login">here</a> to view and track your order details.If you haven&#x2019;t spotted a confirmation email yet, have a quick look in your promotions, junk, or spam folders &#x2014; sometimes our messages take a little detour.Still nothing? No worries. Just reach out to us <a data-start="497" data-end="506" href="https://www.aktlondon.com/pages/help-centre?hcUrl=%252Fen-GB%252Fcontact">here</a> and select &#x2018;Order Status&#x2019; from the dropdown. Our Front of House team will be in touch to help get things sorted.

First things first — try logging into your account here to view and track your order details. If you haven’t spotted a confirmation email yet, have a quick look in your promotions, junk, or spam folders — sometimes our messages take a little detour.

Why haven't I received an order/shipping confirmation?

Shipping & Delivery

Shipping

How long does shipping take?

Where do you ship?

How much is shipping?

How do I track my order?

Can I change or edit my order?

Can I cancel my order?

Can I change my address on the order?

Changes & Cancellations

What happens if I am not home to receive my order?

My order was marked as delivered, but I haven't received it!

Delivery

Which payment types do you accept?

Do you offer Buy Now Pay Later?

I am having trouble using my card details at checkout.

Payment

What is your return policy?

Is it possible to exchange a product?

When can I expect my refund from a return?

Returns and Refunds

T&C's

AKT x Hyrox: Mystery Prize Giveaway - Terms & Conditions

Hampton Court Promotion

Why is my discount code is not working?

I forgot to add my discount code

How do I add a discount code to my order?

FAQ's

Discount Codes

Referral Program

What is the AKT 30 Day Money Back Guarantee?

What if the product has been used/opened?

How do I use the AKT 30 Day Money Back Guarantee?

Terms & Conditions

AKT 30 Day Money Back Guarantee

How do I unsubscribe from marketing communication?

Are AKT products Vegan?

What are the expiry dates for AKT products?

Are AKT products nut free?

Are AKT products PFAS free?

Does it really work?

What's the difference between Deodorant and Antiperspirant?

Will AKT stop me sweating?

How do I open The Deodorant Balm?

Is it sticky and will it sticky to my hairs?

Does it take time to adjust after I switch deodorant?

Can I take it onboard an aircraft?

How often should I apply AKT and how long does a tube last?

Why does The Deodorant Balm feel grainy?

I have sensitive skin, are your products suitable?

Do we use nano zinc oxide or nanoparticles in our formula?

Why is my deodorant balm leaking oil?

Will The Deodorant Balm stain my clothes?

Why am I sweating more?

Is The Deodorant Balm suitable for breastfeeding or during pregnancy?

The Deodorant Balm

How much do I need to use?

How long should one tube last?

How do I recycle the packaging?

What is the difference between a body wash concentrate and a body wash?

How do I open the tube?

What allergens are in the formula?

Is The Body Wash Concentrate available in all fragrances?

The Body Wash Concentrate

Is The Body Conditioning Balm available in all fragrances?

The Body Conditioning Balm

What makes AKT’s Foaming Body Scrub different from other scrubs?

How often should I use the Foaming Body Scrub?

Will the scrub dry out my skin?

Can I use it on my face?

Can I use the scrub on sensitive skin?

Does it lather like a body wash?

Is the scrub suitable for all skin types?

Can I use it before shaving?

Is the packaging recyclable?

What does it smell like?

Is it vegan and cruelty-free?

Can I use this with other AKT products?

How much should I use per application?

The Foaming Body Scrub

How do I use The Applicator?

Why is The Applicator is leaving marks on my skin?

My Applicator has spots appearing on it, why?

The Applicator

How do I use the Konjac Sponge?

How long should The Konjac Sponge last?

Do I need to clean the sponge?

Can I use the sponge every day?

Does The Konjac Sponge hold bacteria?

How do I recycle The Konjac Sponge?

Are Konjac Sponges sustainable?

Why is the Konjac Sponge black?

The Konjac Sponge

Is aluminum packaging safe?

Is your packaging really Plastic Free and 100% Recyclable?

Packaging

How can I purchase a gift card?

How will I receive my gift card?

Can I send a gift card directly to someone else?

Are there any restrictions on gift card usage?

Do AKT gift cards expire?

Can I check my gift card balance?

What happens if I lose my gift card code?

Can I use my gift card in combination with other forms of payment?

Are gift cards refundable?

Can I use my gift card in multiple transactions?

Can I apply a discount code when buying a gift card?

How do I redeem my gift card at checkout?

Who do I contact if I have issues with my gift card?

Does my gift card contribute to the free delivery threshold?

Can gift cards be used on both our UK and US website?

Gift Cards

Frequently Asked Questions

How do I skip a subscription order?

How do I cancel my subscription?

How do I add a discount code to my subscription?

How do I change my shipping or billing address on my subscription?

How do I add a one time purchase to my subscription?

How do I swap or edit my subscription product?

If I order The Starter Set, will I receive The Assistant with every order?

How do I change my delivery frequency?

How do I pause my subscription?

Subscription

I'm missing and item from my order!

I received the wrong order!

My order arrived damaged!

I'm unhappy with the product!

What should I do if I think my order is lost or stolen?

Order & Product Support

I can't log into my account!

I want to delete my account.

Technical Support

Why haven't I received an order/shipping confirmation?Updated 12 days ago