T&C'sUpdated 11 days ago

Referral Programme

From time to time, we may offer a referral programme that allows existing customers (“Advocates”) to earn rewards by referring friends (“Referred Friend(s)”) to AKT.

Participation in the referral programme is voluntary and subject to the terms set out below.

Advocate Rewards:

• An Advocate may receive 15% off their next purchase for each Referred Friend who places a qualifying first order with AKT.
• Rewards may be cumulative, subject to reasonable limits on the number and frequency of referrals to prevent misuse.
• Advocate rewards will be issued 30 days after the Referred Friend’s qualifying purchase, provided that the purchase has not been cancelled or refunded during that period.
• If a qualifying purchase is cancelled or refunded, any related Advocate reward that has not yet been used may be withdrawn or cancelled.
• Where a reward has already been used, we reserve the right to take this into account when assessing eligibility for future referral rewards, including where we reasonably suspect misuse or abuse of the programme.  
• Advocate rewards:
  - are valid for 30 days from the date of issue;
  - cannot be exchanged for cash or cash equivalents;
  - cannot be combined with other discount codes, offers or promotions in the same order.
• Advocate rewards may be used on:
  - single-item purchases; or
  - one subscription, excluding The Starter Set and The Discovery Set,
  subject to the exclusions below.
• Where an Advocate applies a reward to a subscription:
  - the discount applies to one active subscription only; and
  - subsequent subscription renewals will revert to the standard price unless otherwise stated.
• Advocate rewards are not valid on:
  - The Discovery Set;
  - The Starter Set;
  - discounted product sets;
  - limited edition products;
  - The Ensemble; or
  - any products or promotions where exclusions are stated at checkout.
• Advocates must be 18 years of age or older.

Referred Friends Discounts:

Referred Friends may receive 15% off their first order with AKT.

To qualify:

• the Referred Friend must be a new customer; and
• the Referred Friend must be 18 years of age or older.

Referred Friend discount codes:

• are valid for 30 days from the date of issue;
• cannot be exchanged for cash or cash equivalents;
• cannot be combined with other discount codes or promotions in the same order.

Referred Friend discounts may be used on:

• single-item purchases; or
• one subscription, excluding The Starter Set and The Discovery Set,
  subject to the exclusions below.

Referred Friend discounts are not valid on:

• The Discovery Set;
• The Starter Set;
• discounted product sets;
• limited edition products;
• The Ensemble; or
• any products or promotions where exclusions are stated at checkout.

If a Referred Friend’s qualifying purchase is refunded or cancelled, any related Advocate reward may be withdrawn.

General Referral Programme Conditions:

• Referral rewards and discounts are promotional offers, not legal or contractual entitlements.
• We may refuse, cancel or withdraw referral rewards or discounts where we reasonably believe that:
  - there has been misuse, abuse or gaming of the programme;
  - referrals are not genuine personal referrals;
  - incorrect or misleading information has been provided;
  - the programme has been used in breach of these Terms; or
  - an administrative or technical error has occurred.
• We reserve the right to modify, suspend or withdraw the referral programme at any time. Any such changes will not affect referral rewards that have already been validly earned and issued in accordance with these Terms.
• We are not responsible for referral codes that are expired, entered incorrectly, or not applied due to misuse or circumstances outside our reasonable control. If you believe a code has not applied due to a technical issue, please contact our Help Centre.
• Relationship with other promotions: Referral rewards and discounts are subject to any additional restrictions or exclusions communicated at checkout or in promotional materials.